1. Definitions and Interpretation
“Account” means an account required for a user to access and/or use certain areas of our site, as detailed in Clause 4;
“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, our site;
“User” means a user of our site;
“User Content” means any content submitted to our site by users including, but not limited to, product reviews, comments, competition entries, photographs etc; and
“We/Us/Our” means Urban Jack Limited, a company registered in England under 10709880, whose registered address is 20-22 Wenlock Road, London, England, N1 7GU
2. Information About Us
2.1 Our site, www.urbanjack.com, is owned and operated by Urban Jack Limited a limited company registered in England under, whose registered address is 20-22 Wenlock Road, London, England, N1 7GU. Our VAT number is GB229 7252 48
2.2 Our site is primarily hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
2.3 Our site utilises and integrates with a number of third party applications to help us provide customer service and a personalised experienced.
2.4 From time to time we may use additional third party platforms to host sections of our site to help deliver our product and service offerings together with customer service and a personalised experience.
3. Access to Our Site
3.1 Access to our site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access our site.
3.3 Access to our site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.
4.1 Certain parts of Our Site (including the ability to purchase goods from us) may require an Account in order to access them.
4.2 You may not create an Account if you are under 16 years of age. If you are under 16 years of age and wish to use the parts of our site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
4.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
4.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact us immediately at email@example.com. We will not be liable for any unauthorised use of your Account.
4.5 You must not use anyone else’s Account.
4.6 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and our obligations under the Data Protection Act 1998, as set out in Clause 17.
4.7 If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our site requiring an Account for access. You agree however that we may retain historical information about your purchases and payment methods for the purposes of our business compliance and statistical requirements.
4.8 If you close your Account, any review, comments, pictures, blog posts etc you have created on our site may still remain. At your express request we will make reasonable attempts to remove such content from our site but you agree that we will not be obliged to do so. We will not be obliged to remove content or attempt to remove content from any third party sites.
5. Intellectual Property Rights
5.1 With the exception of user content (see Clause 6), all content included on our site and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content (including user Coctent) is protected by applicable United Kingdom and international intellectual property laws and treaties.
5.2 Subject to sub-clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from our site unless given express written permission to do so by us.
5.3 You may:
5.3.1 Access, view and use our site in a web browser (including any web browsing capability built into other types of software or app);
5.3.2 Download our site (or any part of it) for caching;
5.3.3 Print one copy of any page(s) from our site;
5.3.4 Download extracts from pages on our site; and
5.3.5 Save pages from our site for later and/or offline viewing.
5.4 Our status as the owner and author of the content on our site (or that of identified licensors, as appropriate) must always be acknowledged.
5.5 You may not use any content printed, saved or downloaded from our site for commercial purposes without first obtaining a licence from us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of our site for general information purposes whether by business users or consumers.
6. User Content
6.1 User Content on our site includes (but is not necessarily limited to) product reviews, comments, photographs etc.
6.2 An Account may be required if you wish to submit user content. Please refer to Clause 4 for more information.
6.3 You agree that you will be solely responsible for your user content. Specifically, you agree, represent and warrant that you have the right to submit the user content and that all such user content will comply with our Acceptable Usage Policy, detailed below in Clause 12.
6.4 You agree that you will be liable to us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3. You will be responsible for any loss or damage suffered by us or our officers as a result of such breach.
6.5 You (or your licensors, as appropriate) retain ownership of your user content and all intellectual property rights subsisting therein. When you submit user content you grant us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your user content for the purposes of operating and promoting our site. In addition, you also grant other users the right to copy and quote your user content within our site.
6.6 If you wish to remove user content from our site, the user content in question will be deleted or anonymised where possible by removing your username or avatar. Please note, however, that caching or references to your user content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of our reasonable control).
6.7 We may reject, reclassify, or remove any user content from our site where, in our sole opinion, it violates our Acceptable Usage Policy, or if we receive a complaint from a third party and determine that the user content in question should be removed as a result.
6.8 We may from time to time provide interactive services on our site, including, without limitation:
- Chat rooms, including, without limitation, the facility to communicate in real time with our customer service advisors.
- Social media interaction (e.g. with Facebook, Twitter, Instagram, Pintrest).
- Bulletin boards.
- The facility to comment on articles posted on our blogs.
- The facility to write reviews about our products.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
6.9 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
7. Links to Our Site
7.1 You may link to our site provided that:
7.1.1 you do so in a fair and legal manner;
7.1.2 you do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists;
7.1.3 you do not use any logos or trade marks displayed on our site without our express written permission; and
7.1.4 you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.
7.2 You may link to any page of our site.
7.3 Framing or embedding of our site on other websites is not permitted without our express written permission. Please contact Us at firstname.lastname@example.org for further information.
7.4 You may not link to our site from any other site the main content of which contains material that:
7.4.1 is sexually explicit;
7.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
7.4.3 promotes violence;
7.4.4 promotes or assists in any form of unlawful activity;
7.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
7.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
7.4.7 is calculated or is otherwise likely to deceive another person;
7.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
7.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
7.4.10 implies any form of affiliation with us where none exists;
7.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
7.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
7.5 The content restrictions in sub-Clause 7.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 7.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
8. Links to Other Sites
Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
9.1 Nothing on our site constitutes advice on which you should rely. It is provided for general information purposes only.
9.2 Insofar as is permitted by law, we make no representation, warranty, or guarantee that our site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of our failure to exercise reasonable care and skill, any digital content from our site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
9.3 We make reasonable efforts to ensure that the content on our site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning goods for sale through our Site. Please refer to our Terms of Sale for more information.
9.4 We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in user content. Any such opinions, views, or values are those of the relevant user and do not reflect our opinions, views, or values in any way.
10. Our Liability
10.1 The provisions of this Clause 10 apply only to the use of our site and not to the sale of goods, which is governed separately by our Terms of Sale available from our website urbanjack.com.
10.2 To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content (including user content) included on our site.
10.3 To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to our site or any content included on our site.
10.4 Our site is intended for non-commercial use only. If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
10.5 We exercise all reasonable skill and care to ensure that our site is free from viruses and other malware. However, subject to sub-Clause 9.2, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our site (including the downloading of any content from it) or any other site referred to on our site.
10.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of our site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, third party software or integration failure, natural events, acts of war, or legal restrictions and censorship.
11. Viruses, Malware and Security
11.1 We exercise all reasonable skill and care to ensure that our site is secure and free from viruses and other malware.
11.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
11.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our site.
11.4 You must not attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any other server, computer, or database connected to our site.
11.5 You must not attack our site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
11.6 By breaching the provisions of sub-Clauses 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.
12. Acceptable Usage Policy
12.1 You may only use our site in a manner that is lawful and that complies with the provisions of this Clause 12. Specifically:
12.1.1 you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
12.1.2 you must not use our site in any way, or for any purpose, that is unlawful or fraudulent;
12.1.3 you must not use our site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
12.1.4 you must not use our site in any way, or for any purpose, that is intended to harm any person or persons in any way.
12.2 When submitting user content (or communicating in any other way using our site), you must not submit, communicate or otherwise do anything that:
12.2.1 is sexually explicit;
12.2.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
12.2.3 promotes violence;
12.2.4 promotes or assists in any form of unlawful activity;
12.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
12.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
12.2.7 is calculated or is otherwise likely to deceive;
12.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
12.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);
12.2.10 implies any form of affiliation with us where none exists;
12.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
12.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
12.3.1 suspend, whether temporarily or permanently, your Account and/or your right to access our site;
12.3.2 remove any user content submitted by you that violates this Acceptable Usage Policy;
12.3.3 issue you with a written warning;
12.3.4 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
12.3.5 take further legal action against you as appropriate;
12.3.6 disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
12.3.7 any other actions which we deem reasonably appropriate (and lawful).
13. Privacy and Cookies
15. Contacting Us
To contact us, please email us at email@example.com or using any of the methods provided on our contact page at urbanjack.com.
16. Communications from Us
16.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 45 business days for us to comply with your request. During that time, you may continue to receive emails from us.
16.3 For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us at firstname.lastname@example.org or via the contact page of our website urbanjack.com.
17. Data Protection
17.1 Any and all personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and our obligations under that Act.
17.2 We may use your personal information to:
17.2.1 Provide and administer your Account;
17.2.2 Reply to any communications you send to us;
17.2.3 Send you important notices, as detailed in Clause 16;
17.2.4 Monitor your use of our site to improve the service we offer.
17.3 We will not pass on your personal information to any third parties. Our site does use third party integrations and applications that may be able to access your data and you hereby give express permission for such integrations and applications to have access to your data.
18. Law and Jurisdiction